Handling Delays & Errors

Retrieving processed videos is a critical function. In cases where processing is delayed or errors occur, our system ensures that both clients and operators are properly informed.

Automatic Retries

• Transient Issues: For temporary issues such as network interruptions or brief resource shortages, our system automatically retries the affected processing steps up to a set limit.

• Resilient Pipeline: By incorporating retry logic at key stages, we minimize the impact of short-lived errors and help ensure successful processing without manual intervention.

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Timeout & Alert Mechanisms

• Timeout Detection: If a processing job exceeds its expected duration, a timeout is triggered. This helps identify jobs that are stalled or delayed.

• Real-Time Alerts: Once a timeout or error is detected, notifications are sent to both administrators and users. This ensures that any issues are promptly addressed and that you’re kept informed of the job status.

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Comprehensive Error Logging

• Detailed Logs: Every error and delay is recorded with detailed metadata. This information supports real-time troubleshooting and long-term system improvements.

• Error Reporting: Users and administrators receive clear error messages via the API, enabling them to understand the issue and take corrective action if necessary.

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Fallback Mechanisms

• Graceful Degradation: In the event of critical failures, fallback procedures are activated to maintain data integrity. Processed data is preserved, and the system provides guidance on next steps.

• User Notifications: When significant errors or delays occur, users are notified via status updates. You can track the job’s progress through our job status API, ensuring full transparency.

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Please report issues or suggestions to [email protected].